How will I find my order number to register my return?

Your order number can be found in the confirmation email. Look for "ORDER AMXXXX" in the upper right corner. If you did not receive the confirmation email, please contact our customer service team by email.

What if the item received is defective or damaged?

Contact us immediately at support@amvim.com, including a photo of the problem. We will help you find a quick solution.

What if I want to return my order outside the return period?

It is essential to initiate the return within 30 days of receiving your order. Please contact our customer service for further assistance.

How long does a refund take?

We strive to process returns quickly. Once your return has been processed, we will notify you. It may take 7 business days for the refund to be reflected in your bank account, depending on your bank.

We hope this process is clear and simple for all our customers. If you have any additional questions, please do not hesitate to contact our customer support team, thank you for shopping at AMVIM!